Terms and Conditions

Hands On Lawn Care Service Customer Service Terms



Effective September 24, 2026



These Terms and Conditions govern services performed by Hands On Lawn Care Service, Inc. ("HOLCS," "we," "us") for the customer identified in the accepted estimate or service agreement ("Customer," "you"). The accepted estimate, written scope, schedule, price, any signed payment authorization, and these terms form the agreement. An estimate is not an authorization to begin work. We begin only after acceptance. These terms apply prospectively to work accepted after they are provided; they do not retroactively change earlier agreements.



1. Acceptance and authority



You accept an estimate and these terms by signing, electronically accepting, or sending a clear written approval that identifies the estimate and these terms. A person approving for a business represents that the person has authority to bind that business. Changes to the price, scope, schedule, or payment method require our written confirmation. A service performed outside an agreed calendar month may be billed for the service period stated in the accepted agreement if the adjusted visit was authorized or consistent with the written schedule. An invoice label alone does not create a charge for unperformed work.



2. Scope and service records



We perform only the services and locations specified in the accepted estimate. Work not expressly included, such as easements, litter removal, weed treatment, overgrowth, hauling, disposal, pressure washing, or chemical application, requires its own scope or a written change order. We may document arrival, departure, completed work, and property conditions with dated notes and photographs. Unless the estimate says otherwise, quoted prices are for the stated service frequency and conditions; a materially overgrown property or extra work requires a new written price before that extra work begins.



3. Scheduling, access, and site conditions



Service dates are scheduled windows and may shift for weather, safety, equipment issues, holidays, or access. We will communicate material changes reasonably promptly. You will provide safe access, identify gates, pets, irrigation, utilities, fragile items, hidden hazards, and any property boundaries relevant to our work. You will obtain any permission needed for work on property you do not own. We may pause unsafe work and provide a revised scope or price. We do not charge for unperformed visits unless a specific, disclosed reservation or cancellation charge is stated in the accepted estimate and permitted by law.



4. Price, invoices, and due date



The accepted estimate controls price and billing structure: per visit, fixed monthly service, or another stated arrangement. For a fixed monthly agreement, the written scope determines which work and service period the price covers. A visit completed early for an upcoming service period is billable when that visit is performed if it falls within the accepted scope, even if the invoice identifies the upcoming period. We do not bill for work that was not performed or otherwise earned under the accepted agreement. Taxes and agreed extras are itemized where applicable. Invoices are due upon receipt unless the accepted estimate states another due date. You may notify us of a specific invoice error so we can review it; raising an issue does not automatically postpone payment of other amounts due. Payment is complete when funds are received and not reversed.



5. Card on file and payment authorization



If the accepted estimate requires a card on file, you will provide a valid card through our approved payment processor before service begins and keep it current. A card on file by itself is not authorization to charge it. A separate, affirmative card authorization must state what may be charged, when, and how you may revoke future authorization. We may charge only amounts within that authorization, including a specific unpaid invoice or approved recurring charge, and will provide a receipt. We do not store full card numbers ourselves if the processor handles the card. You may revoke authorization for future charges by emailing handson1214@gmail.com; revocation does not cancel charges already authorized and processed or extinguish a debt for completed work. If a required payment method is unavailable, we may suspend future work until a new authorized method is provided. We will not repeatedly submit a declined card in a manner prohibited by the processor or law.



6. Late balances, suspension, and collection



Once payment is past due, we may suspend or decline further service without additional work or a waiting period. No pay, no mow: we have no obligation to perform additional visits while a balance is overdue. No late fee, finance charge, returned-payment fee, collection fee, or chargeback fee applies unless its amount or method of calculation was clearly disclosed in the accepted estimate or a separately accepted fee schedule and is lawful. We may seek payment of a past-due balance through lawful collection or court proceedings without first sending a reminder or offering a cure period, unless applicable law or a specific accepted agreement requires one. We may seek court costs and attorney fees to the extent permitted by the accepted agreement and applicable law; an award is determined by the court. You remain responsible for valid charges for work completed even if a payment is disputed or reversed. We will provide supporting records when reasonably requested. We will not report a debt to a credit bureau unless we establish a lawful process for doing so.



7. Changes, cancellation, and ending service



Either party may request a schedule or scope change in writing. We may decline new work, suspend service for nonpayment or unsafe conditions, or terminate future service by written notice. You may cancel future service by written notice to handson1214@gmail.com. Cancellation does not erase payment for completed work, including an authorized visit performed before its nominal service date, or other charges earned under the accepted agreement. If a separate accepted agreement states a minimum term, reserved-capacity fee, or cancellation charge, that specific agreement controls to the extent lawful. If a sale qualifies for a statutory right to cancel, we will provide the required notice and honor that right. We will confirm the effective date of cancellation and issue a final itemized invoice.



8. Quality concerns and damage



Notify us promptly, preferably within 48 hours after a visit, of a service concern and give us a reasonable opportunity to inspect and, where appropriate, correct our work. This request does not limit any legal rights or shorten a statutory claim period. We are responsible for damage caused by our negligence or breach, subject to applicable law. We are not responsible for preexisting damage, concealed or unmarked hazards, or conditions beyond our reasonable control. Neither party limits liability for intentional misconduct or any liability that cannot lawfully be limited. We may use employees or properly engaged contractors and remain responsible for performing our contractual obligations.



9. Disputes and court action



Either party may raise a concern by emailing handson1214@gmail.com, but neither party must complete an internal complaint, negotiation, mediation, or arbitration process before filing an action in a court with jurisdiction. Either party may use small-claims court for an eligible claim. Neither party is required by these terms to arbitrate. The parties may agree separately to arbitration after a dispute arises if both want that option. Nothing in these terms limits a government agency's authority. Arkansas law governs to the extent applicable, without overriding mandatory consumer protections or federal law.



10. Contract documents, notices, and general terms



The accepted estimate and any signed change order control over conflicting general wording in these terms for that specific service. Neither party may rely on an oral change to an agreed price or scope unless later confirmed in writing. Email and text may be used for operational notices at the contact details supplied by the parties; formal legal notices must use a method permitted by applicable law. If a provision is unenforceable, the rest remains in effect where lawful. A delay in enforcing a right does not waive it. These terms bind HOLCS and the Customer; they do not automatically make an employee a party or eliminate an employee's personal legal responsibilities. Our Privacy Policy describes information practices and does not itself authorize payment charges.